TELEORIENTATION IN THE PANDEMIC

A RESIDENT PSYCHOLOGIST REPORT

Abstract

To describe the experience of teleorientation carried out by a resident psychologist within an action to face COVID-19, enabling a better understanding of the impact of the pandemic at the individual level and the management of these complications in this challenging scenario. Descriptive experience report, carried out via Information Technologies (IT) with the use of Psychological First Aid (PFA), performed from April to July 2020, serving the public aged 16 years (with authorization from those responsible) to 65 year olds. The action proved to be powerful in bringing users and mental health professionals closer, as it facilitated access to psychological services, configuring a space for evasion of psychological obstacles to the public served. The report of the teleorientation experience contributed to reflect on the importance of virtual interventions in mental health in pandemic times, aiming to remedy and/or minimize problems arising from the health emergency caused by COVID-19.